A Day with Bengwela Enterprises in Kakamega

As BUILDEX INTERIORS, we’ve been actively engaging our partners across the region through an ongoing initiative to strengthen our relationships with hardware shops on the ground. One of the highlights of this continuous process has been our interaction with Bengwela Enterprises in Kakamega — a key player in the region’s interior solutions space

We recently visited their premises as part of our eco-system, sales and leadership tour. What we received wasn’t just hospitality — it was real feedback, the kind that challenges and inspires growth.

“You guys have been solid with deliveries,” one of their directors told us.

“Kitu yenye mi naeza sema ni tukiitisha mzigo inakuja kwa haraka.”

What They Appreciate Most

Bengwela was clear and sincere in their praise:

• Reliable Deliveries:
  They emphasized that our deliveries have remained dependable — helping them keep customer promises without disruption.

“When we order, we don’t have to call ten times. The goods just come. That reliability matters.”

• Consistency in Service:
  They also mentioned how our steady communication and follow-ups have helped build confidence.

“We always know who to reach and what’s happening with our orders.”

This feedback affirmed our core value: that trust is built through consistency.

Where They Challenged Us

True partnership includes honest feedback — and Bengwela gave it to us straight, which we greatly appreciated.

• Pricing Review:

“Some of your prices are not working for the hardware side. They’re good quality, yes — but we need room to move volume.”

We understood the concern. Affordability in the hardware market is key, and we’ve taken this onboard as we review our pricing strategy for better balance between value and business viability.

• Delivery Delays & Staff Changes:
  Though they praised our overall delivery system, they also highlighted a few cases of late deliveries and unfamiliar sales reps showing up.

“Sometimes we get someone new who doesn’t know our history. It slows things down kidogo.”

We’re tightening our internal coordination to ensure smooth handovers and clear communication — no matter who’s in the field.

They Believe in the Bigger Picture

What encouraged us most was how open Bengwela was to our wider vision. They saw the long-term potential in the Fundi Smart program and our growing Buildex Ecosystem.

“That Fundi Smart idea is strong. Train the fundi, uplift the industry, support the hardware. It all connects,” they said.

They committed to walking with us — not just as clients, but as collaborators in transforming Kenya’s interior space industry.

Asanteni Sana, Bengwela Enterprises

To the team at Bengwela: thank you for the trust, the feedback, and the partnership. Your input is already informing how we improve our systems, refine our pricing, and build a smarter future for all stakeholders in this space.

At BUILDEX INTERIORS.CO.KE, we’re not here to just sell materials — we’re here to create a network of growth, efficiency, and innovation that supports the entire supply chain.

If you’re a hardware business looking for a supplier who listens, adapts, and grows with you — talk to us today.

+254 755 000 185

buildexinteriors.co.ke

Trusted by hardware shops across Kenya